Letter from the President: Embracing Our Vision

November 2012

At the 2012 Continuous Improvement Meeting, I shared the new FSE Vision Phrase with our management team and challenged them to cast this vision with all of our employees and clients. In the issues ahead, I want to take time to elaborate on the three main elements of this Vision Phrase in order to facilitate a better understanding of who we are, what we do, and how we do it.
FSE's Vision
Last issue we talked about why we need a vision. The purpose of this discussion was to lead us into embracing this new FSE vision phrase. "Positive People doing Excellent Work with Exceptional Care." These are eight simple words that capture who we are and what we strive for. This issue I want to talk with you about the first element of the vision – Positive People.

We have all been exposed to people in our lives that lift us up and who seem to create positive energy every time we interact with them. Their zest for life and work and other people along with a commitment to overcoming obstacles is well, "Positively infectious". We have scores of these people working at FSE. Let's grab hold of them and get infected with their positive outlook and energized by their commitment to helping others. These are the kind of people that we want to hire and invest in.

What are the characteristics of Positive People? What makes them attractive to clients and inspiring to their fellow employees? What are the elements of positivity we should nurture in our own attitudes? Here are my thoughts.

We enjoy our work and it brings us significance. Work gives us the opportunity to create, build, serve and reward. When we join our labor and ideas together with others committed to a common vision we can create outcomes that are far greater than the sum of their parts. We can build great things, significant things, profitable things, useful things.

We see challenges as opportunities. This vision is afforded to us because we choose to join ourselves to other problem solvers with a wealth of experience and talent who are willing to share for the benefit of those who depend on us – our clients. We employ good judgments and sound methods to facilitate positive outcomes. Our commitment to continually improve allows us to learn from our mistakes and correct them with efficiency.

We recognize the value in others around us. We play as a team. We share the credit. We pick up our wounded. We are generous with praise and constructive with criticism. We support our clients' mission and objectives as our own and work as our clients' extended staff.

We live with a constant attitude of gratefulness. We are thankful to provide services that are essential to our clients' success. We are thankful to have opportunities to work in environments that serve the common good. We are thankful for the wealth of experience, talent and industry that surrounds us in our fellow employees. We are thankful for health and freedom that permits us to support our families. We are thankful for the ability to continually improve, grow and be useful.

Let's make positive attitudes a priority in our daily lives. It brings success, opportunity and long life.

Next issue we can talk about Excellent Service – after all, it's what we do.

You are the best and have my highest regard,

Ken Dickerson